Job Title: Head of Client Relationship Management

We are seeking an experienced Head of Client Relationship Management to lead our client-facing team. In this role, you will manage a portfolio of clients, providing expert advice on risk management in diverse Foreign Exchange (FX) markets while driving team performance.

Key Responsibilities:

• Deliver exceptional client experiences to approximately 100 commercial customers.
• Manage a variety of FX transactions and focus on client retention and growth through upselling and cross-selling.
• Make informed business decisions with support from cross-functional teams, rewarded through a transparent bonus structure.
• Proactively engage with clients to understand their needs and ensure our services align with their goals.
• Lead and mentor the client relationship management team.

Qualifications:

• Proven experience in sales and account management within the FinTech or finance sector.
• Strong track record of exceeding sales targets with clear strategies.
• Confident, can-do attitude, and a drive for success.
• Familiarity with FX products and services is desirable.
• Minimum of 5 years’ experience in the payments industry, including AML expertise.
• At least 5 years of managerial experience required.
• Maltese language skills are a plus.

Why Join Us?

This is an exciting opportunity to work in a dynamic environment where your contributions make a significant impact. We value diversity and foster an inclusive culture. Our competitive perks include:

• Market competitive salary with bonus potential
• Career development opportunities
• Flexible work arrangements
• Comprehensive insurance packages
• Paid holidays and family leave
• Opportunities for paid volunteering

If you are ready to take the next step in your career and lead a passionate team, we want to hear from you!